SHIPPING & RETURNES

SHIPPING POLICY

Shipping Policy:

At Instar Innovations, we are committed to ensuring a seamless and efficient shipping experience for our valued customers. Please take a moment to review our shipping policy for important information:

Processing Time:

Orders are typically processed within 1-2 business days from the date of purchase. This includes order verification, item preparation, and packaging.

Shipping Methods:

We offer a variety of shipping methods to accommodate your needs. During the checkout process, you will have the option to select your preferred shipping method based on speed and cost.

Shipping Timeframes:

Shipping times vary depending on the shipping method selected and the destination. Estimated delivery times are provided during checkout and may range from a few business days to a few weeks.

Shipping Rates:

Shipping rates are calculated based on factors such as shipping method, destination, and order weight. The applicable shipping charges will be displayed during the checkout process for your review.

Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate its delivery date.

Shipping Restrictions:

Please note that there may be certain items that are subject to shipping restrictions or regulations based on your location. We will notify you if there are any limitations on shipping to your address.

Address Accuracy:

To ensure accurate and timely delivery, please double-check the shipping address you provide during the checkout process. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

International Shipping:

We offer international shipping to many destinations. International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

Shipping Delays:

While we make every effort to ensure timely delivery, please be aware that external factors such as weather conditions, customs processing, and carrier delays may impact the delivery timeframe.

If you have any questions or concerns about your order, shipping, or tracking information, please don't hesitate to contact our Customer Support team at [email address] or [phone number]. We are here to assist you and provide you with the best possible shipping experience.

Thank you for choosing Instar Innovations for your entomological supply needs. Your satisfaction is our priority, and we look forward to serving you.

RETURN & EXCHANGE POLICY

Return Policy:

We value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, our return policy is designed to offer you peace of mind. Please review the following guidelines:

1. Unused Products: If you have received a product that is unused, you may return it within 30 days of the purchase date for a full refund. The item must be in its original packaging and in the same condition as received.

2. Damaged Items: We understand that items can be damaged during shipment despite our best efforts. If you receive a damaged item, please notify us within 7 days of receiving the product. We will gladly arrange for a replacement to be sent to you at no additional cost. In such cases, photographic evidence of the damaged item may be required to assist us in improving our shipping and handling processes.

Return Process:

To initiate a return or report a damaged item, please follow these steps:

1. Contact our Customer Support team via email at info@instarinnovations.com or by phone at 330-301-6226 within the specified time frames outlined above.

2. Provide your order number, contact information, and a description of the issue.

3. For damaged items, include clear photographs of the damaged product and its packaging.

Once your return or damaged item claim is approved, we will provide you with further instructions on how to proceed.

Exceptions:

Please note that our return policy does not cover the following:

- Items that have been used or are not in their original condition.

- Returns initiated after the specified time frames for unused products or damaged items.

- Items damaged due to mishandling or misuse after receipt.

- Specimens that have been damaged due to improper handling on the part of the purchaser.

If you have any questions or concerns about our return policy or a specific return request, please don't hesitate to contact our Customer Support team at info@instarrinnovations.com or 330-301-6226. We are here to assist you and ensure your satisfaction with your Instar Innovations purchase.