Accessibility Statement
This is an accessibility statement from Instar Innovations LLC.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. store is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard.
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We welcome your feedback on the accessibility of store. Please let us know if you encounter accessibility barriers on store:
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E-mail: info@instarinnovations.com
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Visitor Address: 7396 market street, boardman, oh 44512
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Postal Address: 7396 market street, boardman, oh 44512
We try to respond to feedback within 2 days .
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This statement was created on 13 October 2023
 STORE POLICY Â
CUSTOMER CARE
Customer Care Policy:
At Instar Innovations, we are dedicated to providing exceptional customer care to ensure your satisfaction and enhance your overall experience with us. Our customer care policy outlines our commitment to serving you and addressing your needs promptly and professionally.
1. Customer-Centric Approach:
We prioritize your needs and concerns, and our customer care team is here to assist you with any questions, issues, or feedback you may have.
2. Communication Channels:
You can reach our customer care team via email at [email address] or by phone at [phone number]. We are available during our business hours to address your inquiries.
3. Prompt Response:
We strive to respond to customer inquiries and requests as quickly as possible. Our goal is to provide you with a timely and helpful resolution to any issues you may encounter.
4. Product Information and Assistance:
Our customer care representatives are knowledgeable about our products and can assist you with any product-related questions, such as specifications, usage guidelines, and compatibility.
5. Order Support:
Whether you have questions about placing an order, tracking an existing order, or making modifications, our team is here to guide you through the process and ensure a smooth experience.
6. Issue Resolution:
If you encounter any issues with your order, products, or services, our customer care team will work diligently to address your concerns and find a suitable solution. We are committed to resolving issues to your satisfaction.
7. Feedback and Suggestions:
We welcome your feedback and suggestions as they help us continuously improve our products and services. Your input is invaluable in shaping our offerings and enhancing your overall experience.
8. Privacy and Confidentiality:
Rest assured that any information you provide to our customer care team is treated with the utmost privacy and confidentiality. We adhere to strict data protection standards to safeguard your personal information.
9. Professionalism and Courtesy:
Our customer care representatives are trained to provide professional, courteous, and respectful assistance. We value your time and strive to ensure a positive interaction with every customer.
10. Continuous Improvement:
We continuously evaluate and refine our customer care processes to provide you with the best service possible. Your feedback is invaluable in helping us enhance our customer care experience.
Contact Us:
If you have any questions, concerns, feedback, or require assistance, please don't hesitate to reach out to our customer care team. We are here to support you and ensure that your experience with Instar Innovations is seamless and satisfying.
Thank you for choosing us as your entomological supply partner. Your trust is important to us, and we look forward to serving you with excellence.
PRIVACY & SAFETY
Privacy and Safety Policy:
At Instar Innovations, we prioritize the privacy and safety of our customers. We are committed to safeguarding your personal information and ensuring a secure online experience. We do not share or sell your data to third parties. Our website and payment processes are encrypted to protect your sensitive information. Your trust is of utmost importance to us, and we are dedicated to upholding the highest standards of privacy and safety.
If you have any questions or concerns regarding our privacy and safety practices, please feel free to contact us.
CUSTOM INQUIRIES
Custom Inquiries Policy:
At Instar Innovations, we welcome custom inquiries and value your unique needs. Whether you're looking for personalized products or tailored solutions, we are here to assist you. Our process for custom inquiries is designed to provide you with the best experience:
1. Inquiry Submission:
Submit your custom inquiry via our website, email, or phone. Provide as much detail as possible about your requirements, including specifications, quantities, and any other relevant information.
2. Prompt Response:
Our team will review your inquiry promptly and reach out to discuss your needs in more detail. We may ask for additional information to ensure we fully understand your requirements.
3. Proposal and Quote:
Based on the information you provide, we will prepare a custom proposal or quote outlining the details of the customized solution, including pricing, timelines, and any specific terms.
4. Collaboration and Review:
We encourage open communication and collaboration throughout the process. We will work closely with you to refine the proposal until it meets your expectations.
5. Approval and Payment:
Once you are satisfied with the proposal, we will request your approval and proceed with any necessary payment arrangements.
6. Production and Delivery:
Our team will begin the production process according to the agreed-upon timeline. We will keep you informed of the progress and provide updates as needed.
7. Quality Assurance:
Before delivery, we will ensure that the customized solution meets our high standards of quality and aligns with your specifications.
8. Delivery and Satisfaction:
We will deliver the customized solution to you as per the agreed-upon timeline. Your satisfaction is our goal, and we are here to address any concerns or questions you may have.
Contact Us:
If you have a custom inquiry or would like to discuss a personalized solution, please contact our team.
Thank you for considering Instar Innovations for your custom inquiries. We look forward to the opportunity to create a solution that meets your unique needs.
PAYMENT METHODS
-
Credit / Debit Cards
-
PAYPAL
-
Offline Payments
 STORE POLICY Â
CUSTOMER CARE
Customer Care Policy:
At Instar Innovations, we are dedicated to providing exceptional customer care to ensure your satisfaction and enhance your overall experience with us. Our customer care policy outlines our commitment to serving you and addressing your needs promptly and professionally.
1. Customer-Centric Approach:
We prioritize your needs and concerns, and our customer care team is here to assist you with any questions, issues, or feedback you may have.
2. Communication Channels:
You can reach our customer care team via email at [email address] or by phone at [phone number]. We are available during our business hours to address your inquiries.
3. Prompt Response:
We strive to respond to customer inquiries and requests as quickly as possible. Our goal is to provide you with a timely and helpful resolution to any issues you may encounter.
4. Product Information and Assistance:
Our customer care representatives are knowledgeable about our products and can assist you with any product-related questions, such as specifications, usage guidelines, and compatibility.
5. Order Support:
Whether you have questions about placing an order, tracking an existing order, or making modifications, our team is here to guide you through the process and ensure a smooth experience.
6. Issue Resolution:
If you encounter any issues with your order, products, or services, our customer care team will work diligently to address your concerns and find a suitable solution. We are committed to resolving issues to your satisfaction.
7. Feedback and Suggestions:
We welcome your feedback and suggestions as they help us continuously improve our products and services. Your input is invaluable in shaping our offerings and enhancing your overall experience.
8. Privacy and Confidentiality:
Rest assured that any information you provide to our customer care team is treated with the utmost privacy and confidentiality. We adhere to strict data protection standards to safeguard your personal information.
9. Professionalism and Courtesy:
Our customer care representatives are trained to provide professional, courteous, and respectful assistance. We value your time and strive to ensure a positive interaction with every customer.
10. Continuous Improvement:
We continuously evaluate and refine our customer care processes to provide you with the best service possible. Your feedback is invaluable in helping us enhance our customer care experience.
Contact Us:
If you have any questions, concerns, feedback, or require assistance, please don't hesitate to reach out to our customer care team. We are here to support you and ensure that your experience with Instar Innovations is seamless and satisfying.
Thank you for choosing us as your entomological supply partner. Your trust is important to us, and we look forward to serving you with excellence.
PRIVACY & SAFETY
Privacy and Safety Policy:
At Instar Innovations, we prioritize the privacy and safety of our customers. We are committed to safeguarding your personal information and ensuring a secure online experience. We do not share or sell your data to third parties. Our website and payment processes are encrypted to protect your sensitive information. Your trust is of utmost importance to us, and we are dedicated to upholding the highest standards of privacy and safety.
If you have any questions or concerns regarding our privacy and safety practices, please feel free to contact us.
CUSTOM INQUIRIES
Custom Inquiries Policy:
At Instar Innovations, we welcome custom inquiries and value your unique needs. Whether you're looking for personalized products or tailored solutions, we are here to assist you. Our process for custom inquiries is designed to provide you with the best experience:
1. Inquiry Submission:
Submit your custom inquiry via our website, email, or phone. Provide as much detail as possible about your requirements, including specifications, quantities, and any other relevant information.
2. Prompt Response:
Our team will review your inquiry promptly and reach out to discuss your needs in more detail. We may ask for additional information to ensure we fully understand your requirements.
3. Proposal and Quote:
Based on the information you provide, we will prepare a custom proposal or quote outlining the details of the customized solution, including pricing, timelines, and any specific terms.
4. Collaboration and Review:
We encourage open communication and collaboration throughout the process. We will work closely with you to refine the proposal until it meets your expectations.
5. Approval and Payment:
Once you are satisfied with the proposal, we will request your approval and proceed with any necessary payment arrangements.
6. Production and Delivery:
Our team will begin the production process according to the agreed-upon timeline. We will keep you informed of the progress and provide updates as needed.
7. Quality Assurance:
Before delivery, we will ensure that the customized solution meets our high standards of quality and aligns with your specifications.
8. Delivery and Satisfaction:
We will deliver the customized solution to you as per the agreed-upon timeline. Your satisfaction is our goal, and we are here to address any concerns or questions you may have.
Contact Us:
If you have a custom inquiry or would like to discuss a personalized solution, please contact our team.
Thank you for considering Instar Innovations for your custom inquiries. We look forward to the opportunity to create a solution that meets your unique needs.
PAYMENT METHODS
-
Credit / Debit Cards
-
PAYPAL
-
Offline Payments